Critical Client Management for Law Firms

Client Acquisition & Client Retention

Understanding Client needs and firm capabilities for each Client-type increases Client Acquisition and Client Retention.

PeopleView Legal Business Advisors develops custom Client-personas and apply models and frameworks to better understand real Client needs and how to best align the firm to properly service each Client.

We create a lifecycle map for each Client-persona to illustrate touch points and primary activity service points and actions required by the firm to properly service each Client.

Client-Service Models & Frameworks

Understanding Client needs and aligning firm capabilities to meet those needs increases Client Service.

We develop custom Client-personas and apply models to better understand real Client needs and how to best align the firm to properly service each Client.

We create a lifecycle map for each Client-persona to illustrate touch points and primary activity service points and actions required by the firm to properly service each Client.